FAQS

Refund Processing Rules
How long does it take for the refund to arrive?
      The refund arrival time varies by payment channel. We will try to accelerate the fund return process after the application is approved.
Will the refund be affected by holidays?
      Holidays may cause slight delays in fund arrival. The refund process will not be suspended, and the review work will proceed normally.
Can I query the refund progress in real time?
      All refund links support real-time query, including review status, fund settlement and arrival records.